In the event of a dispute between the Customer and the company, they shall endeavour to resolve it amicably (the Customer shall send a written complaint to the professional or, where appropriate, to the professional's Customer Relations Department).
In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Customer within the meaning of Article L.133-4 of the Consumer Code has the possibility of referring the matter free of charge, if a disagreement remains, to the competent mediator registered on the list of mediators drawn up by the Commission d'évaluation et de contrôle de la médiation de la consommation (Commission for the Evaluation and Monitoring of Consumer Mediation) in application of Article L.615-1 of the Consumer Code, namely :
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La Société Médiation Professionnelle
24 rue Albert de Mun - 33000 Bordeaux